The first thing to do when you can’t connect to the internet is to power cycle all of your equipment. This is fancy for “turn it all off, then turn it all back on.” Including your computer. If you call us this is the first thing you we are going to ask you to do as it fixes 80% of all issues.
For TaosNet wireless customers this usually means you’ll want to unplug the power cord to your wireless router and the power cord to your antenna and make sure the lights are off on both. Then wait about a minute, then plug them both back in. Then restart your computer. After turning your TaosNet equipment back on, you’ll need to wait up to 15 minutes for our newest generation of rooftop antenna before testing if you’re online. If you still can’t get online please give us a call. 575-758-7598