questions that we’ve heard more than once

SUPPORT FAQs

Here are some questions we’ve answered a time-or-two that just might save you some time if you look over before contacting us.

Routers

Unlike nearly all other ISPs we provide a free router with Wifi capabilities for all new TaosNet customers. These routers provide decent Wifi coverage within small homes. However, for homes of any size, or for customers with our faster plans, we strongly recommend that you upgrade your Wifi to our TaosNet Blast Managed Wifi 6 router….

TaosNet Wifi Routers

TaosNet Blast Managed Wifi 6 Router ($14.95 per month)

Our Blast Managed Wifi 6 router provides amazing speeds and Wifi 6 coverage throughout your home. Additionally, it comes with Parental Controls, which allow you to block access to types of websites (i.e. adult content) on the internet, disable devices from accessing the internet as you see fit (“kids, time to eat dinner! *turns off kids phones internet access to speed up the come-to-the-diner-table process*) and Active Security Protection, which detects and blocks threats and attacks the internet and from devices on your home network. We’ll replace this router free of charge if it fails for any reason other than physical damage (i.e. If you drop it, or spill water on it, you pay for a replacement at $299.) And unlike third-party routers we’ll gladly help you via our support line and email if you are having issues with it.

TaosNet Mikrotik Free Router with Wifi (free)

Our free Mikrotik router – which is something that no other ISP that we are aware of provides – is a great little router for basic wifi coverage in very small homes. It’s also suitable for our lower speed plans. It comes with 5 ethernet ports which allows you to directly connect other devices to it. For example, if you have a third-party Wifi system that you’d like to use you can plug it into one of the ethernet ports on this Mikrotik.

Other Wifi Systems

There are literally thousands of wifi systems to choose from (we’ve found most aren’t very good) and you are free to purchase and plug those into our one of the available network ports on our Mikrotik routers. Just beware that we can’t help you set it up or help diagnose problems with Wifi or other networking devices that you add to our network.

Categories: Internet, Routers

No, never. Well, almost never. OK, the only time it’s ok to reset your router, is when you have specifically been told by TaosNet that it is ok for you to reset your router. Otherwise, no.

Categories: Internet, Routers

You now have a pre-configured Taosnet Blaster router and you want to set it up for your internet router. What do you do? After taking the router out of its box and plugged the power cord in. The next thing you’ll want to do is plug your antenna cable into the router.

STEP 1 – Download the CommandIQ app from either the Apple Store or Google Play. Download CommandIQ to your device (any device that you prefer, but we recommend your phone so that you always have control). Once downloaded, open the app.

STEP 2 – Login

STEP 3 – Registration Tap sign up at the bottom. Use any email address and create a password that you will remember. Tap Submit

STEP 4 – Set Up – Make sure that your router is plugged in and working, once that is confirmed, tap Yes on the Setup Page.

STEP 5 – Router Configuration – Tap QR Code Symbol to bring up the camera on your device. You may have to allow it access first, for it to work. Scan the QR Code on the bottom of the router or scan the QR code on the sticker that came in the box with the router. It will automatically fill in the MAC and Serial Fields. Tap Submit

STEP 6 – Scan QR Code

STEP 7 – Network Details – Normally, Taosnet has already configured your router with the proper WifI name and password. If you are happy with the current settings, tap “Click here to Skip”
Voila! You are Done.

Categories: Internet, Routers

Internet

Unlike nearly all other ISPs we provide a free router with Wifi capabilities for all new TaosNet customers. These routers provide decent Wifi coverage within small homes. However, for homes of any size, or for customers with our faster plans, we strongly recommend that you upgrade your Wifi to our TaosNet Blast Managed Wifi 6 router….

TaosNet Wifi Routers

TaosNet Blast Managed Wifi 6 Router ($14.95 per month)

Our Blast Managed Wifi 6 router provides amazing speeds and Wifi 6 coverage throughout your home. Additionally, it comes with Parental Controls, which allow you to block access to types of websites (i.e. adult content) on the internet, disable devices from accessing the internet as you see fit (“kids, time to eat dinner! *turns off kids phones internet access to speed up the come-to-the-diner-table process*) and Active Security Protection, which detects and blocks threats and attacks the internet and from devices on your home network. We’ll replace this router free of charge if it fails for any reason other than physical damage (i.e. If you drop it, or spill water on it, you pay for a replacement at $299.) And unlike third-party routers we’ll gladly help you via our support line and email if you are having issues with it.

TaosNet Mikrotik Free Router with Wifi (free)

Our free Mikrotik router – which is something that no other ISP that we are aware of provides – is a great little router for basic wifi coverage in very small homes. It’s also suitable for our lower speed plans. It comes with 5 ethernet ports which allows you to directly connect other devices to it. For example, if you have a third-party Wifi system that you’d like to use you can plug it into one of the ethernet ports on this Mikrotik.

Other Wifi Systems

There are literally thousands of wifi systems to choose from (we’ve found most aren’t very good) and you are free to purchase and plug those into our one of the available network ports on our Mikrotik routers. Just beware that we can’t help you set it up or help diagnose problems with Wifi or other networking devices that you add to our network.

Categories: Internet, Routers
  • ns1.newmex.com
  • ns2.newmex.com

Or, sometimes techies need to know the DNS IP addresses:

  • Primary DNS: 209.188.112.3
  • Secondary DNS: 209.188.112.99

Categories: Hosting, Internet

The first thing to do when you can’t connect to the internet is to power cycle all of your equipment. This is fancy for “turn it all off, then turn it all back on.” Including your computer. If you call us this is the first thing you we are going to ask you to do as it fixes 80% of all issues.

For TaosNet wireless customers this usually means you’ll want to unplug the power cord to your wireless router and the power cord to your antenna and make sure the lights are off on both. Then wait about a minute, then plug them both back in. Then restart your computer. If you still can’t get online then give us a call. 575-758-7598

Category: Internet

No, never. Well, almost never. OK, the only time it’s ok to reset your router, is when you have specifically been told by TaosNet that it is ok for you to reset your router. Otherwise, no.

Categories: Internet, Routers

You now have a pre-configured Taosnet Blaster router and you want to set it up for your internet router. What do you do? After taking the router out of its box and plugged the power cord in. The next thing you’ll want to do is plug your antenna cable into the router.

STEP 1 – Download the CommandIQ app from either the Apple Store or Google Play. Download CommandIQ to your device (any device that you prefer, but we recommend your phone so that you always have control). Once downloaded, open the app.

STEP 2 – Login

STEP 3 – Registration Tap sign up at the bottom. Use any email address and create a password that you will remember. Tap Submit

STEP 4 – Set Up – Make sure that your router is plugged in and working, once that is confirmed, tap Yes on the Setup Page.

STEP 5 – Router Configuration – Tap QR Code Symbol to bring up the camera on your device. You may have to allow it access first, for it to work. Scan the QR Code on the bottom of the router or scan the QR code on the sticker that came in the box with the router. It will automatically fill in the MAC and Serial Fields. Tap Submit

STEP 6 – Scan QR Code

STEP 7 – Network Details – Normally, Taosnet has already configured your router with the proper WifI name and password. If you are happy with the current settings, tap “Click here to Skip”
Voila! You are Done.

Categories: Internet, Routers

Our 4mbps download plan will let you surf the web and send email very quickly. It’ll also be good enough for one person to stream high-quality video, such as Netflix, Youtube, etc. at a time. However, it usually isn’t enough bandwidth for HD video nor is it enough bandwidth for more than one person to watch streaming video at the same time.

As a general rule you need about 8mbps download to stream HD video per person. So if you have two adults and three teens (<- heavy users!) in the house, who all might use their own computers and devices to stream video at the same time, then you’d probably want our 32mbps download plan.

Keep in mind that you can upgrade or downgrade your bandwidth plan any time. So you might start off slow and upgrade as needed.

See all of our plans here.

Category: Internet

Hosting

  • ns1.newmex.com
  • ns2.newmex.com

Or, sometimes techies need to know the DNS IP addresses:

  • Primary DNS: 209.188.112.3
  • Secondary DNS: 209.188.112.99

Categories: Hosting, Internet

Our hosting is provided by our sister company, Brownrice Internet. We share internet pipes and a big, green, datacenter. Contact them and they’ll get you setup on a screaming-fast server ASAP.

Category: Hosting

General

Call us at 575-758-7598

Email us at support@taosnet.com

Stroll into our office at 201 Camino De La Merced, Taos NM

Category: General

Email

When configuring your email program to check mail, in addition to your User name and Password, you will need to specify the following mail servers inside your email program.

Incoming Mail Server
Server: mail.newmex.com

Username: Full Email Address (i.e. myemail@taosnet.com)

Outgoing Mail Server
Server: mail.newmex.com
Port: 587

Use Authentication (same credentials as Incoming Mail Server)

Category: Email

Yes, everyone using a TaosNet email should use either IMAP or POP. People using multiple devices to access the same email should generally use IMAP. People concerned about maintaining a copy of their email, for legal/etc requirements, should learn more specifics to ensure they meet those needs, but might prefer POP.

Category: Email

Before leveraging the vast resources available from Apple to it’s minions (https://support.apple.com/en-al/HT201320), make note of one helpful hint from TaosNet…

Although iOS displays the Outgoing Mail Server’s fields of Username and Password as Optional, in grey text, nearly every server worldwide requires those to be filled in. So, hunt and peck your complete email address for Username and your email password for Password.

Category: Email

STEP 1 – Click on Settings on your iPhone or iPad

STEP 2 – On left-side panel, scroll down to select “Mail”, and then on right-side, select “Accounts” and then “Add Account”.

STEP 3 – Select “Other”

STEP 4 – Click on “Add Mail Account”

STEP 5 – Enter name that you want on the account. For Email, enter your FULL EMAIL ADDRESS. Enter your password. Enter a description that you want to identify the account. Click Next.

STEP 6 – In the Incoming Mail Server section, enter mail.newmex.com as the Host Name. Enter your FULL EMAIL ADDRESS for User Name. Enter your email password again. Repeat with the same information for the Outgoing Mail Server. Click Next.

STEP 7 – Click Save and Voila! You are now ready to send and receive mail on your iPhone/iPad.

Category: Email

STEP 1 Download and install Thunderbird, if you haven’t already.

STEP 2 – Open Thunderbird and then click on “Local Folders” and then “Email”

STEP 3 – Enter Your name; Full email address; and your password. The Remember password is checked by default. Click Continue.

STEP 4 – By default the server name will default to the extension of your email address (in this case mail.taosnet.com). Click on Advanced config.

STEP 5 – Edit the Server for both Incoming and Outgoing servers to be mail.newmex.com (if you are setting up email with newmex.com extension, you won’t need to edit the server). Edit your Username to be the FULL EMAIL ADDRESS. Click done.

STEP 6 – Voila! Your email account has been successfully been set up!

STEP 7 – In order for the server sub-folders to be synced to your Thunderbird, you’ll need to quit Thunderbird and then restart it. Once you do that you should have the sub-folders (Drafts; Sent; Spam; Trash)

Category: Email

STEP 1 – Click on the Mac Mail icon in your toolbar and then click on Mail > Preferences

STEP 2 – In Accounts click on the “+” sign at the bottom of the left-side pane

STEP 3 – Select “Other Mail Account…” and click Continue.

STEP 4 – Enter the Name you want to appear on the account. Enter Email Address and Password. Disregard the “Unable to verify account…”, and click “Sign In”.

STEP 5 – Enter your Full Email Address in the Username. Enter mail.newmex.com in both the Income and Outgoing Servers. Click Sign In.

STEP 6 – Voila! Email should now be set up and you can start sending and receiving email in Mac Mail.

Category: Email

Yes! Go here to access your email via webmail: https://webmail.newmex.com

Category: Email

Dashboard

Our mobile-friendly control panel is located here:

http://dashboard.taosnet.com

You can log in with any email address that is associated with a TaosNet billing account.  Click the Password Reset link to get yourself a password.

Category: Dashboard

Billing

Yes! If you’ve qualified for the EBB / Lifeline program please forward us your EBB approval email to support@taosnet.com and you’ll receive up to $50 per month toward your TaosNet internet service ($75 per month if you live on tribal land).

What is the EBB / Lifeline program? If you are struggling to pay your internet service fees you may qualify for the EBB. Learn about EBB and apply at this URL:

https://www.checklifeline.org/lifeline

Once you’ve been approved forward us your EBB approval email and we’ll start crediting your account with the EBB payments right away.

Category: Billing
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