questions that we’ve heard more than once

SUPPORT FAQs

Here are some questions we’ve answered a time-or-two that just might save you some time if you look over before contacting us.

Internet

  • ns1.newmex.com
  • ns2.newmex.com

Or, sometimes techies need to know the DNS IP addresses:

  • Primary DNS: 209.188.112.3
  • Secondary DNS: 209.188.112.99
Category: Internet

No, never. Well, almost never. OK, the only time it’s ok to reset your router, is when you have specifically been told by TaosNet that it is ok for you to reset your router. Otherwise, no.

Category: Internet

Our 4mbps download plan will let you surf the web and send email very quickly. It’ll also be good enough for one person to stream high-quality video, such as Netflix, Youtube, etc. at a time. However, it usually isn’t enough bandwidth for HD video nor is it enough bandwidth for more than one person to watch streaming video at the same time.

As a general rule you need about 8mbps download to stream HD video per person. So if you have two adults and three teens (<- heavy users!) in the house, who all might use their own computers and devices to stream video at the same time, then you’d probably want our 32mbps download plan.

Keep in mind that you can upgrade or downgrade your bandwidth plan any time. So you might start off slow and upgrade as needed.

See all of our plans here.

Category: Internet

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